We're committed to delivering exceptional results every time. If you're not satisfied with any part of your clean, contact us within 48 hours and we'll return within 72 hours to re-clean the missed areas — free of charge.

Simply email us, call, or chat with Ella, our 24/7 AI receptionist, within 48 hours of your service. Let us know what needs attention, and we'll schedule a re-clean within 72 hours.

If you're still not satisfied after our follow-up visit, we'll either refund your payment or apply a credit to your account — whichever works best for you. Your happiness is our priority.

Yes! Our satisfaction guarantee applies to all cleaning services — including home cleaning, end-of-lease, Airbnb, office, and specialty cleans. We want every customer to feel confident and cared for.

We only ask that:

✓ You report your concerns within 48 hours of the service

✓ The issue is related to tasks within the scope of the booked service

✓ The property is still in similar condition (e.g. not re-occupied or altered before the re-clean)