All payments are made securely online using the payment method provided at booking. We place a hold on your card 1–2 days before your appointment, and you'll only be charged after the service is completed and confirmed.

You'll be charged after your cleaning is completed. A receipt will be automatically emailed to you for your records.

Yes — we require valid payment details to secure your booking. No payment is taken upfront. A hold is placed prior to your clean, and the charge is only completed afterward.

No — we are a 100% cashless service. All payments are processed through our secure online platform for your convenience and cleaner safety.

Yes! A receipt is emailed after every clean. If you need a tax invoice or copy for a property manager, we're happy to provide it upon request.

We proudly offer a 100% Satisfaction Guarantee.

If you're not happy with your service, let us know within 48 hours. We'll return to re-clean any missed areas.

If you're still unsatisfied after the re-clean, we'll offer a fair refund or credit to your account.

You'll need to provide payment details to book, but you can update your billing info anytime via your customer portal or by contacting our support team.

You can reschedule or cancel for free with at least 24 hours' notice. Cancellations made with less than 24 hours may incur a $50 late cancellation fee, and cancellations at the door will be charged in full.

Yes! Your card is securely stored in our system and used for all future services unless you choose to update it.

Yes — we use SSL encryption and a PCI-compliant payment processor to ensure all your payment information is protected and handled securely.