Preparing for Your Cleaning Service – What to Do Before Your Cleaner Arrives

To help us provide the best possible cleaning service, we recommend completing the following steps before our team arrives:

1. Declutter Surfaces & Floors

  • Pick up personal items, toys, clothes, shoes, and miscellaneous items from the floor.

  • Clear countertops, tables, and furniture of unnecessary items to allow for thorough dusting and cleaning.

  • Wash and put away dishes (unless dishwashing is part of the cleaning service).

2. Secure Valuables & Important Items

  • While our team is trusted and professional, we advise customers to store away jewelry, cash, and important paperwork for peace of mind.

  • Keep delicate or fragile items in a safe place to prevent accidental damage.

3. Provide Clear Cleaning Priorities

  • If you have specific areas or tasks that need extra attention, let us know in advance.

  • For hourly cleaning services, list tasks in order of priority so we can focus on what matters most.

4. Ensure Home Accessibility

  • If you won't be home, provide entry instructions (key, access code, or contact for a building manager).

  • Make sure gates, doors, or security alarms won't prevent our cleaners from accessing the property.

5. Secure Pets

  • If you have pets, let us know ahead of time so we can work around them.

  • Keep pets in a safe and comfortable area to prevent disruptions during cleaning.

6. Check for Any Maintenance Issues

  • Inform us of leaky faucets, broken fixtures, or hazardous areas that might impact cleaning.

  • If deep cleaning is needed for mold, grease buildup, or stains, let us know in advance for proper preparation.

7. Ensure Utilities Are Functioning

  • Confirm that running water, electricity, and proper lighting are available for cleaning.

  • If the property is vacant, check that utilities are still active.

8. Provide Laundry & Fresh Linens (if applicable)

  • If bed-making or linen changes are included, leave fresh sheets and pillowcases out for the cleaner.

  • Place used towels or linens in the laundry basket if you've requested laundry service.

9. Take Before & After Photos (Optional)

  • If you're booking an end-of-lease cleaning, take photos before our team arrives for your records.

  • After the cleaning, inspect the property and let us know if anything needs additional attention.

10. Set Expectations for Special Requests

  • If you require fragrance-free products, specific cleaning techniques, or additional services, please let us know beforehand.

  • Additional tasks like inside oven cleaning, window washing, or deep carpet cleaning may require extra time—please confirm these in advance.

By completing these simple steps, you help us work efficiently and ensure your home is left spotless and fresh.

Book your cleaner in 60 seconds

Using our simple booking form you can have your clean booked in 60 seconds.

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Or call our friendly team

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RoseGold Cleaning & Maintenance

Head Office

20 Kent Gardens, Soldiers Point NSW 2317

1300 988 919

Operating Hours

Monday: 8:30am - 5:00pm

Tuesday: 8:30am - 5:00pm

Wednesday: 8:30am - 5:00pm

Thursday: 8:30am - 5:00pm

Friday: 8:30am - 5:00pm

24/7 Customer Support

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