A regular clean is a routine service designed to keep your home consistently clean, fresh, and well-maintained. It focuses on the key areas that build up mess and dust most quickly, helping you stay on top of daily life without the stress.

Our regular house cleaning typically includes:

✓ Dusting and wiping surfaces

✓ Vacuuming and mopping floors

✓ Cleaning bathrooms and toilets

✓ Kitchen wipe-downs, including benchtops, stovetops, and sinks

✓ Emptying bins and general tidying

This service is perfect for weekly, fortnightly, or monthly maintenance, and is ideal for busy families, professionals, or anyone who wants to enjoy a beautifully clean home without the effort.

Need extras like bed making or inside fridge cleaning? You can easily add them during the booking process!

Yes — whenever possible, we aim to assign you the same trusted cleaning team for each visit.

This ensures:

✓ Consistency in quality

✓ Familiarity with your home and preferences

✓ A more personal and reliable experience

If your regular team is unavailable due to illness or scheduling, we'll inform you in advance and send another highly trained, background-checked cleaner who meets our RoseGold standard of excellence. Your satisfaction is our priority, and we're committed to providing a service you can rely on every time.

The time it takes to clean your home depends on several factors, including:

● The size of your home (number of bedrooms and bathrooms)

● The condition of the property

● The type of service (e.g. regular clean, deep clean, or end-of-lease)

● Any add-on services you include (e.g. oven, windows, etc.)

As a general guide:

● 1 bed / 1 bath = approx. 1–2 labor hours

● Add 1 labor hour for each additional room

💡 Booking via flat rate? We'll allocate the right amount of time to complete everything in our checklist.

💡 Booking by hourly rate? Let us know your priorities, and we'll focus on what matters most in the time you book.

Yes, we are fully insured.

At RoseGold Cleaning & Maintenance, we carry comprehensive public liability and property damage insurance to protect both our clients and our cleaning teams in the unlikely event of damage or an incident during service.

Your peace of mind matters to us — and we're happy to provide proof of insurance upon request.

For most appointments, we typically assign one professional cleaner to your home. This helps ensure consistency, accountability, and personalised care — especially for regular cleaning services.

However, for larger homes we may assign a team of two or more to complete the job more efficiently and within the expected timeframe.

If you have specific timing needs or prefer a larger team, just let us know during booking — we're happy to accommodate where possible!

Yes — and more than that, they're some of the best in the industry.

At RoseGold Cleaning & Maintenance, we only work with highly experienced, background-checked, and fully insured professionals who take pride in their work. Each cleaner is carefully vetted and receives ongoing support and training to uphold our gold standard of service.

We're also proud to have one of the lowest cleaner attrition rates in the industry. On average, our cleaners stay with us for over 3 years and have completed more than 1,000 homes each. That means you're not only getting a professional — you're getting a loyal, experienced, and committed team member.

It's no surprise that the best cleaners choose to work with us — and we're proud to send them to your home.

Absolutely! If you were referred by someone and would like the same cleaner they use, just let us know — we'll do our best to accommodate your request.

Whenever possible, we'll adjust schedules to assign your preferred cleaner so you can enjoy a familiar and trusted service. We love that so many of our clients come through word of mouth, and we're always happy to personalise your experience.

Yes — while our regular cleaning service covers all essential household areas, there are a few things we do not include due to safety, scope, or specialised equipment requirements.

What's not included in regular cleaning:

● Deep stain removal or mould remediation

● Cleaning of walls (beyond light spot wiping)

● Exterior window cleaning

● High/restricted areas (e.g. ceiling fans above 2.4m)

● Heavy-duty appliance cleaning (e.g. inside oven or fridge — available as add-ons)

● Wet wiping of light fixtures or electrical components

● Moving large or heavy furniture

● Pet waste or biohazard material removal

These tasks either require specialised services or fall under our deep cleaning or add-on options, which can be selected during booking.

If you're unsure whether something is included, feel free to ask — we're happy to clarify!

At this time, we do not offer regular one-hour cleaning appointments.

After extensive feedback from our cleaning teams, we found that travelling long distances to work only for one hour is not practical — both for efficiency and service quality. As a result, we've set a minimum of 2 hours for all regular hourly bookings.

This helps us ensure:

● Better value for both clients and cleaners

● Higher consistency and satisfaction across all visits

If you have any questions or unique requirements, please don't hesitate to contact our friendly team by phone or email — we're happy to help.

Nope — never! At RoseGold Cleaning & Maintenance, we believe in flexibility and earning your trust with every clean.

Our regular cleaning services come with no lock-in contracts. You're free to pause, reschedule, or cancel at any time — we just ask for at least 24 hours' notice to avoid a cancellation fee.

We're confident you'll love our service, but we'll never tie you down.

Not at all — it's completely up to you!

Most of our regular clients aren't home during their cleans, and that's totally fine. All we need is secure access to your property, such as a key, key safe code, or building access instructions.

You can feel confident knowing:

● Our cleaners are police-checked, insured, and trustworthy

● You'll get the same cleaner whenever possible for consistency

● We'll treat your home with the utmost care and respect

Prefer to be home? That's fine too! We'll work around your schedule to make the experience as convenient as possible.

Our cleaning teams arrive fully equipped with professional-grade equipment and eco-friendly cleaning products to deliver a safe, effective, and high-quality clean — every time.

We bring:

● Vacuum cleaners & mops

● Microfibre cloths & dusters

● Eco-friendly surface sprays, bathroom, and kitchen cleaners

● Disinfectants & sanitising solutions (including for high-touch areas)

You don't need to provide a thing — unless you have specific products you prefer us to use (such as allergy-sensitive cleaners or special surface products). Just let us know during booking or leave a note, and we'll be happy to accommodate!

If you're not home during your scheduled clean — no problem at all! We offer a few secure and flexible access options, including:

● Key safe codes or lockbox access

● Building entry instructions for apartments or concierge-managed properties

● Key handover to our trusted cleaning team (available for regular clients)

All cleaners are fully insured, background-checked, and trained to handle your home with care, discretion, and respect.

Just let us know your preferred method when booking, and we'll take it from there — securely and responsibly.

Yes, you absolutely can! If you have specific areas you'd like us to focus on — or tasks that fall outside of our standard checklist — we recommend booking our hourly regular cleaning service.

This option gives you full flexibility to:

● Prioritise what matters most to you

● Skip areas you don't need cleaned

● Provide a personalised checklist that our team will follow

Just send us your custom list after booking or include your preferences in the notes section. Our cleaners will work through your checklist in the time you've selected.

This is the perfect choice for partial cleans, rotating tasks, or adhoc deep-cleaning needs — all tailored to your home and lifestyle.

No problem at all — we understand that things come up!

You can easily reschedule or cancel your regular cleaning appointment through your online account or by contacting our support team.

✔️ Reschedule or cancel for free with at least 24 hours' notice

❌ Changes made less than 24 hours may incur a small fee, as our teams have reserved time for your service

Need help? Just give us a call, email us, or chat with Ella, our 24/7 AI receptionist — we're happy to assist.

Yes, we do! All of our regular cleaning services come with exclusive frequency-based discounts to reward ongoing bookings:

● 15% off for weekly cleans

● 10% off for fortnightly cleans

● 5% off for monthly recurring services

There are no lock-in contracts, and you'll enjoy consistent, reliable service with savings on every visit!

At RoseGold Cleaning & Maintenance, your peace of mind is our top priority. We take every measure to protect your home, belongings, and privacy.

Here's how we ensure your security:

● Thorough vetting: All cleaners undergo police checks, reference verification, and professional training before entering any client's home.

● Fully insured: We're covered by comprehensive public liability insurance for added protection and peace of mind.

● Secure access handling: If you're not home, your key or access details are safely managed by your assigned cleaner and never shared.

● Discreet and respectful service: Our team respects your privacy and never discloses any personal or sensitive information.

● Incident protocol: Should anything out of the ordinary occur, we have a clear and prompt investigation process in place to address it thoroughly and professionally.

We've built our reputation on trust, quality, and reliability — and we're committed to treating your home as if it were our own.

Yes, we do! At RoseGold Cleaning & Maintenance, you can customise your regular cleaning with a range of optional add-on services to suit your lifestyle and home needs.

Popular add-ons include:

● Laundry services (washing, hanging, or folding clothes)

● Bed changing and linen refresh

● Light organising (e.g. tidying up surfaces, cupboards, kids' play areas)

● Inside fridge, oven, or microwave cleaning

● Interior window cleaning and more

Simply select the add-ons/extras during booking, we'll ensure your cleaner arrives prepared.

Need something not listed? Just leave a note at checkout or contact our team — we're happy to help!

We love pets! But to ensure a safe and efficient clean for both your furry friends and our team, we do ask that:

🐶 Large dogs or energetic pets are secured before our team arrives

🐱 Cats and small pets are generally fine, but please let us know in advance — some of our cleaners may have allergies to pet hair

Sharing these details when booking helps us match the right cleaner to your home and ensure a stress-free experience for everyone involved — including your pets!

Yes! At RoseGold Cleaning & Maintenance, we take great care when cleaning delicate surfaces.

For hardwood floors and sensitive natural stone such as granite, slate, or marble, we use only pH-neutral cleaning products and fresh microfiber cloths. This helps protect the finish, prevent micro-abrasions, and maintain the natural beauty of your surfaces.

If you have specific surface care instructions or preferred products, just let us know — we're happy to accommodate!

We understand that holidays and special occasions can affect your regular schedule — and we're here to be flexible.

We do have cleaning teams available on most public holidays, but we also want to respect your plans.

That's why we'll reach out 2–3 weeks in advance of major holidays to check if you'd like to:

✅ Keep your scheduled clean

🔁 Reschedule for another day

❌ Skip that service altogether

This way, you stay in control, and we can plan accordingly to ensure consistent and reliable service.

We make it easy! For most regular cleaning services, we only require 24 hours' notice to match you with a suitable cleaning team.

However, for preferred time slots or specific cleaner requests, we recommend booking a few days in advance — especially during peak periods like holidays or weekends.

Need help fast? Just give us a call — we'll do our best to accommodate you!