Yes! Professional carpet cleaning removes deep-seated dirt, allergens, stains, and bacteria that regular vacuuming can't reach — improving air quality, extending carpet life, and restoring its look and feel.

Yes, if we have availability. We offer same-day carpet sanitising and disinfection in most service areas (Mon–Fri). Just contact us ASAP to confirm!

While DIY solutions can help with surface stains, they’re not a substitute for professional equipment and techniques. Some home remedies may even set stains or damage fibres.

You can schedule online 24/7 or contact our support team to find a time that suits you. We offer weekday, weekend, and emergency appointments (subject to availability).

Yes, steam cleaning is highly effective at deep-cleaning carpet fibres and removing tough stains. However, some stubborn stains may require specialised pre-treatment or spot-cleaning before steam cleaning begins. Our trained carpet care professionals assess each stain and apply the appropriate method to maximise removal — all while protecting your carpet.

We clean most synthetic and natural fibre carpets and rugs, including those made from wool, polypropylene, polyester, cotton, nylon, jute, seagrass, shag, and coil. Each cleaning is tailored to the specific fibre type to ensure effective and safe results. For delicate or fragile rugs, we may recommend off-site cleaning — and we'll always advise you in advance if that's necessary.

Lorem ipsum dolor sit amet, consectetur adipisicing elit. Autem dolore, alias, numquam enim ab voluptate id quam harum ducimus cupiditate similique quisquam et deserunt, recusandae.

To keep your carpets in top condition, we recommend professional carpet cleaning at least once every 6 months. Homes with pets, children, allergies, or high foot traffic may require more frequent deep cleaning and sanitisation to reduce allergens, bacteria, and built-up grime. Regular cleaning ensures a healthier and fresher living space.

Carpets trap allergens, bacteria, and dust. Without regular cleaning, this buildup can lead to odours, health issues, reduced air quality, and damage to carpet fibres.

Yes — if the carpets were professionally cleaned or maintained to a certain standard at the start of your tenancy, you're expected to return them in the same condition when moving out. This is a common requirement under most Australian lease agreements. Professional carpet cleaning helps ensure you meet these standards and improves your chances of receiving your full bond back.

We treat all stains with professional-grade solutions, and many can be fully removed. However, some permanent stains may not come out entirely. We'll always be honest about expectations.

We move light furniture like chairs, coffee tables, and small side tables. However, for safety reasons, we don't move large or heavy items such as beds, sofas, or entertainment units unless this has been pre-arranged. If you'd like those areas cleaned, please move the items beforehand or contact us to discuss special arrangements.

We accept all major debit/credit cards. A hold is placed 2 days before the service, and payment is processed after completion. Receipts are sent automatically.

Carpets usually dry in 4–6 hours with good ventilation. In cooler or more humid conditions, it can take up to 12 hours.

At RoseGold Cleaning & Maintenance, we offer a range of professional carpet cleaning methods, each suited to different carpet types, conditions, and client needs:

1. Steam Cleaning (Hot Water Extraction)

Our most popular method. It deep-cleans carpets by injecting hot water and eco-friendly detergent into the fibres, then extracting the dirt, allergens, and moisture.

✅ Great for deep cleans, end-of-lease, allergies, and high-traffic areas.

2. Dry Carpet Cleaning

This low-moisture method uses a dry compound or powder that is worked into the carpet and then vacuumed away.

✅ Ideal for delicate fibres and spaces that need fast drying (under 1 hour).

3. Encapsulation Cleaning

A modern, low-moisture option using a polymer solution that traps dirt into crystals, which are removed by vacuuming.

✅ Best for commercial carpets and maintenance cleans between deep services.

4. Bonnet Cleaning

A surface-level method using a rotary machine with an absorbent pad. It lifts dirt from the top layer of the carpet.

✅ Suitable for offices and quick touch-ups — not for deep cleaning.

Not sure which one suits your carpet best? Our experienced carpet care specialists will assess your carpet and recommend the most effective and safest method based on your specific needs.

Yes, all products used are child-safe and pet-friendly, with non-toxic formulas. We also offer eco-friendly options on request.

Absolutely! We use biodegradable, eco-friendly solutions that are safe for the environment, your family, and your pets.

We can give you an accurate quote over the phone or online based on your room count and carpet condition. In-person quotes are available for complex jobs.

To ensure a smooth and effective carpet cleaning experience, we kindly ask that you:

● Expose all carpeted areas — Please move large furniture (like beds, sofas, entertainment units) in advance, as our team cannot move heavy items due to safety protocols.

● Clear small or fragile items — Remove decorative pieces, electronics, and anything breakable from surfaces or the floor.

● Secure your pets — For everyone's comfort and safety, please keep pets in a separate area while we work.

● Ensure access — Leave clear entry and parking instructions if you won't be home.

We combine eco-safe solutions, commercial-grade equipment, experienced technicians, and a 100% satisfaction guarantee, backed by transparent pricing and exceptional customer service.

Yes! We offer a 100% satisfaction guarantee. If you're not happy with the results, simply let us know within 48 hours, and we'll return to re-clean the area free of charge.

If we believe we won't be able to improve the condition of your carpet or remove a particular stain, we'll let you know before the job starts. In that case, we'll cancel the service and you won't be charged.

Yes, in most cases we can — we use an enzyme cleaner as part of our carpet cleaning solution to target pet-related stains and odors. However, please note that if pet stains (especially cat urine) have been left untreated and have soaked into the carpet underlay, it can be extremely difficult to remove the odor completely. In severe cases, replacing the underlay or remediating the subfloor may be necessary.

It's helpful but not essential. If you can, a quick vacuum ensures better results. If not, we'll vacuum as part of the service.

Yes, to protect your freshly cleaned carpets and ensure the best results:

● Avoid walking on wet carpets to prevent new stains. If needed, walk barefoot or wear clean indoor footwear only.

● Do not place furniture back until the carpets are fully dry — doing so prematurely can cause unsightly indentations or damage.

● Keep pets off damp carpets until completely dry to prevent new mark and avoid chemical transfer to them.

● Allow proper drying time by opening windows or using fans for airflow. Avoid rushing the process, as incomplete drying can lead to mould, mildew, and lingering odours.

● Leave protective tabs under furniture (if provided) until carpets are fully dry to prevent staining or damage to carpet fibres.

Following these simple steps will help extend the life of your clean carpets and maintain a fresh, healthy indoor space.

We clean both! Offices, shops, showrooms, schools, mosques, medical centres, industrial complexes, other commercial buildings, residential homes — we're fully equipped to handle commercial and residential carpet cleaning.

Yes. While most carpets respond well to professional cleaning, there are certain cases where it may not be suitable:

● Delicate or antique carpets made with sensitive fibres can be easily damaged by steam cleaning.

● Custom-created or handwoven rugs may require specialist care beyond standard cleaning methods.

● Old or heavily worn carpets near the end of their lifespan may not show noticeable improvement and could deteriorate further.

● Heavily soiled or water-damaged carpets (e.g., those with mould, mildew, or contaminated water such as sewage) may require professional carpet remediation, which we currently do not provide.

If you're unsure, our team can assess your carpet and advise on the best approach before we begin.

For standard area rugs, we can clean them on-site during your scheduled service. However, delicate or antique rugs—such as oriental rugs, silk, or silk-wool blends—require specialised care and will need to be taken to our facility for a thorough and safe clean. We'll assess the rug beforehand and advise the best option.

We can reduce the appearance of furniture dents using professional steam techniques, but deep or long-term dents may require extra time or may not fully bounce back.

Yes, our service includes deodorizing to leave your carpets smelling fresh and clean after every visit.

Yes, our equipment is portable and suitable for apartments or multi-storey homes. Just let us know about any access restrictions in advance.

Some deep-set stains can resurface as the carpet dries. If this happens, just let us know within 48 hours and we'll come back to treat it at no extra charge under our satisfaction guarantee.

Yes, we offer carpet protection treatments upon request. These help repel future stains and make regular cleaning easier.

Definitely! Our steam cleaning process removes dust mites, allergens, pet dander, and bacteria—great for anyone with asthma or sensitivities.